I have a terrible experience with this brand NYUhot, I ordered 10 items 2 months ago, received only 2 pairs of shoes, that did not look like what I ordered, color completely off, insole glued inside not even straight, the other shoes have a different heel that what i order and same terrible quality, very strong plastic smell. I asked them to cancel the rest of my order and they are just emailing me excuses, not answering my questions. so instead of of keep on emailing them, my husband and I put a lawyer on the case, it might take a few weeks but they are going to be nailed. Apparently, the same happened to thousand of customer. This is a scam, they show pictures of items that do not belong to them and try to copy them. they never send you all of your order and will mislead you the hole way for months.